OnTheBall

Shipping & Returns

Shipping

Stock pieces are packed within two business days. Club orders and anything with name or number printing take longer, and we'll give you a date at the time of the order.

  • Australia: standard post, tracked
  • New Zealand: tracked international
  • Rest of world: tracked international

Rates are calculated at checkout based on your address.

Returns

If a piece doesn't fit, send it back within 30 days of delivery for an exchange or a refund. It needs to be unworn, unwashed and with the tags still on.

Return postage is on us if we sent the wrong item or it arrived faulty. Otherwise it's on you.

Printed and club orders

Anything printed with a name, number, badge or sponsor is made specifically for you, so it can't be returned for change of mind. Faulty printing is a different matter and we'll replace it.

Faults

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

Getting in touch

Use the contact form with your order number and we'll sort it out.